PRIVACY POLICY
This Privacy Policy applies to all personal information collected by The Stonecutters via the website located at http://thestonecutters.me.
What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: email address, contact number and full name.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Kevin Guanzon and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia's, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: stonecuttershair@gmail.com.
CANCELLATION POLICY
At The Stonecutters we ask that you arrive at least 5 minutes early to your scheduled appointment. We understand that this is not always possible and would very much appreciate a call ahead on (02) 9651 1976 if you are running late for your appointment.
If you are more than 15 minutes late to your appointment, we will do everything we can to accommodate you, however, we may have to cancel or reschedule your appointment as this will not allow us adequate time to give you the full service and experience we strive to offer each client and it negatively impacts the next clients service. If you are repeatedly late for your appointments, the cancellation/no show policies below will apply.
Appointment cancellations and rescheduling;
At The Stonecutters we have implemented an easy and convenient online booking system that allows you to make appointments on the go. If you wish to make any changes to your appointment through the online booking system, or alternatively via phone (02) 9651 1976, we request that you be courteous and respectful and do so at least 24 hours prior to the scheduled time.
Please understand that by not giving adequate notice to any appointment changes or cancellations, we miss the opportunity to fill that appointment time, and clients trying to book in services or clients on our waiting list will miss the opportunity to receive services. Our appointments are confirmed via email & text 24 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. To best utilize our stylists and clients time we need at least 24 hours notice for cancellations or changes to your appointment time. This is a courtesy to both your stylist and other clients that are trying to schedule an appointment with us. If you fail to provide adequate notice you will be obliged to pay 100% of the reserved service amount on card captured. Appointments that are made within a 24 hour period that you need to cancel or reschedule must be changed within 6 hours of the appointment start time otherwise you will be obliged to pay 100% of the reserved service amount on your card captured. If you repeatedly cancel or change appointments without providing adequate notice you may be denied service altogether.
No Shows;
If you fail to show up to your scheduled appointment without contacting your stylist and informing us as to why you are not able to make it to your appointment, you will be obliged to cover the full cost of your reserved service amount at your next appointment. If you repeatedly do not show up to appointments without contacting us you may be denied service altogether.
Deposit Policy for Multiple Bookings;
If you wish to make multiple bookings for 3 or more people you will be required to pay a 50% deposit of the total reserved service amount in advance of the booking. This will not be refunded if less than 24 hours notice of any cancellation or changes to the bookings are made. This also applies to any changes to the services you are booked in for on the day i.e. you are booked in for a haircut and beard trim and you change your mind and don’t want both services.